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Make It Fluid — Creating a Seamless Experience from the Shopper's Perspective

Make It Fluid — Creating a Seamless Experience from the Shopper's Perspective

Feedly.com | Wednesday, 31 May 2017 11:00 am | Headlines
About three years ago, business for the sustainable fashion brand, Reformation, was booming. But their physical stores were so jam-packed with product that the customer experience was, in short, not good. Founder Yael Aflalo began to think about how to minimize the available merchandise, but at the same time have enough for the increased foot traffic. She settled on a model similar to Tesla showrooms that are conspicuously missing a parking lot of cars, or Apple stores with very limited inventory in the front of the store. Soon, Reformation stores only displayed one of each of the most popular items. However, all merchandise options are viewable on touchscreens.